Secure YOCO Payments

Aramex Store-to-Door Delivery

30-Day Refunds

Calvera Shipping, Payments, Returns & Customer Information

Shop with confidence through secure South African payments, tracked nationwide delivery through Aramex Store-to-Door, and a clear 30-day refund policy. This page explains how Calvera handles orders, shipping, privacy, returns, and customer support in a professional and transparent way.

R99 Standard Shipping Free shipping on orders above R1000 anywhere in South Africa.

Fast Processing Orders are processed within 1–3 business days after payment confirmation.

Tracked Aramex Delivery Online tracking is available after dispatch so customers can follow parcel progress.

Trusted Protection Secure checkout, privacy protection, and legal compliance built in.

Shipping & Delivery Policy

By placing an order on the Calvera online store, you agree to the shipping, payment, refund, and customer support terms outlined on this page. Calvera reserves the right to update these policies at any time, and all changes will be published on the website.

Shipping Coverage Calvera currently ships across South Africa only, unless future promotions or service expansions state otherwise. Orders are delivered through Aramex Store-to-Door to physical addresses within South Africa.

Shipping Fees Standard shipping is R99 per order. Orders above R1000 qualify for free shipping within South Africa. Shipping charges are calculated automatically at checkout.

Processing Time Orders are processed within 1–3 business days after payment confirmation and stock availability verification. Orders are not processed on weekends or South African public holidays.

Estimated Delivery Times Urban and major city areas: 5–11 business days. Regional and rural areas: 7–15 business days. Delivery times are estimates and may vary due to courier conditions, outlying-area handling, or external disruptions.

Tracking Information Once dispatched, tracking details are sent by email or SMS where available. Customers can monitor shipment progress using the official Aramex tracking portal: Track your parcel with Aramex.

Courier Partner Calvera uses Aramex Store-to-Door, a recognised courier solution in South Africa, to provide structured delivery handling, parcel tracking, and delivery to the address supplied at checkout.

About Aramex Store-to-Door

Calvera uses Aramex Store-to-Door as its courier partner for deliveries within South Africa. Aramex describes itself as a logistics and transportation provider, and its South African Store-to-Door service gives customers a more structured and credible delivery experience with official tracking and a recognised courier network.

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Recognised Courier Brand Aramex is an established logistics company with a strong courier presence, which helps customers feel more confident that their order is being handled by a real and known delivery partner.

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Physical Address Delivery Aramex Store-to-Door is intended for delivery to a physical address supplied by the customer. This helps create a clearer and more reliable delivery process.

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Online Parcel Tracking Once your order has been dispatched, the shipment can be tracked online using the official Aramex waybill or tracking reference provided with your parcel.

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Special Area Conditions According to Aramex, some remote, regional, or special delivery areas may require extra handling, longer transit, or additional courier charges depending on the location.

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Official Aramex Links Customers can read more about the courier service here: Aramex Store-to-Door information
Track a parcel here: Aramex tracking portal

Delivery Responsibilities & Courier Conditions

Customers are responsible for entering the correct delivery address, contact information, and ensuring someone is available to receive the parcel. Calvera cannot be held liable for failed delivery caused by customer error, unavailability, or parcels delivered to the address supplied during checkout.

Returned Parcels If a parcel is returned due to incorrect customer information, inaccessible premises, or missed delivery, additional shipping fees may apply for re-delivery.

Lost or Damaged Parcels Damaged items must be reported within 48 hours of delivery. Missing parcels must be reported within 72 hours of the expected delivery date.

Courier Assistance Calvera will assist with courier investigations and claims where needed, although courier operations remain outside direct company control after dispatch.

External Delays Weather, strikes, civil unrest, natural disasters, courier disruptions, peak periods, and remote outlying routing may affect delivery timing.

Returns & Refunds

Calvera accepts refunds for any reason within 30 days of delivery. This gives customers added confidence when ordering online. Refund requests may require proof of purchase and product verification before approval.

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30-Day Refund Window Customers may request a refund within 30 days of receiving their order, including cases where they simply change their mind.

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Refund Reasons Covered Refunds may apply to unwanted items, damaged items, defective products, incorrectly shipped items, or other valid customer concerns.

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Shipping Fee Refunds Shipping fees are generally non-refundable unless the wrong product was shipped due to a verified Calvera error or the item was damaged during courier transit.

South African Legal Compliance

Calvera operates in accordance with important South African e-commerce and consumer protection laws to help ensure customers can shop fairly and safely online.

Consumer Protection Act (CPA) 68 of 2008: Protects customers when purchasing goods and services.

Protection of Personal Information Act (POPIA): Protects customer privacy and personal data.

Electronic Communications and Transactions Act (ECTA): Governs legal online transactions and digital purchases.

Payments, Privacy & Security

All payments on Calvera are securely processed through YOCO, a trusted South African payment provider. Encrypted checkout technology is used to help protect your payment information and improve shopping security.

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Safe Checkout Customers should only complete payments through the official website checkout. Calvera will never request sensitive banking details outside the secure payment system.

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Fraud Protection Guidance Never share OTPs, PINs, banking passwords, or confidential verification codes with anyone claiming to represent the store, courier, or payment provider.

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Personal Information Your information is used only for order processing, delivery coordination, and customer support communication. Customer data is not sold or shared beyond what is necessary to process payment, deliver orders, and comply with legal obligations.

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After Payment After a successful payment, your order is confirmed, processed within 1–3 business days, shipped, and then tracked via email or SMS where available.

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Courier Transparency For additional delivery confidence, customers can view the official courier information here: Aramex Store-to-Door information.

Most Asked Questions

Are payments on Calvera safe?

Yes. All payments are securely processed through YOCO, a trusted South African payment provider. Calvera uses encrypted payment technology to help protect your financial information during checkout.

How much does shipping cost?

Standard shipping is R99 per order. Orders above R1000 qualify for free shipping within South Africa.

Who delivers Calvera orders?

Calvera uses Aramex Store-to-Door for nationwide South African delivery. This helps provide structured courier handling, official tracking, and a more professional shipping experience for customers.

How do I track my parcel?

Once your order has been dispatched, tracking details are sent by email or SMS where available. You can then track your parcel online through the official Aramex tracking portal using your waybill number.

How long does delivery take?

Estimated delivery times after dispatch are 5–11 business days for cities and urban areas, and 7–15 business days for regional and rural areas. These timeframes are estimates and may vary depending on courier conditions, route coverage, peak periods, and external disruptions.

Can special areas cost more to deliver to?

Yes. Aramex notes that certain remote, regional, or special delivery areas may require additional handling, extra delivery time, or extra courier charges depending on the location.

How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation and stock verification. Orders are not processed on weekends or South African public holidays.

Can I get a refund if I change my mind?

Yes. Calvera accepts refunds for any reason within 30 days of delivery, provided the request is made within the return period and the order can be verified.

What if my item arrives damaged or the wrong product is delivered?

Please contact Calvera as soon as possible. Damaged products should be reported within 48 hours of delivery, and missing parcels within 72 hours of the expected delivery date. We will assist in resolving the issue according to our return and refund process.

What happens if my order does not arrive?

If your order has not arrived within the expected timeframe, contact Calvera with your order number and tracking information. We will assist with investigating the issue through the courier service.

Is my personal information safe?

Yes. Customer information is used only for processing orders, delivery coordination, and support communication. Calvera does not sell customer data and handles information in line with POPIA.

Can Calvera update these policies?

Yes. Calvera may update its policies at any time to improve customer service, update operations, or comply with South African legal requirements. Updated versions will always be published on the website.

Customer Support

For questions about shipping, tracking, returns, refunds, or general support, please contact Calvera directly. Response times may vary, but we aim to reply within 1–2 business days.

📧 Calvera.contact@gmail.com